Privacy Policy

Southern Mobility Services UK Privacy Policy for Internet Shopping

Introduction

Southern Mobility Services UK (“we,” “us,” or “our”) understands the importance of protecting your personal information when you shop on our website. This Privacy Policy outlines how we collect, use, share, and protect your personal information.

Information We Collect

  • Contact & Account Information: Name, email address, postal address, phone number, and account login credentials.
  • Order Information: Products ordered, shipping details, payment information (processed securely by a third-party provider).
  • Browsing Behavior: How you interact with our website, including pages viewed, products searched, and links clicked.
  • Device Information: IP address, browser type, operating system.
  • Communication Preferences: Marketing opt-ins or opt-outs.

How We Use Your Information

  • Order Processing: To fulfill your orders, communicate order status, and address issues.
  • Customer Service: To provide support and answer questions.
  • Website Improvement: To analyse website usage and improve your shopping experience.
  • Fraud Prevention: To protect our company and customers from fraudulent activity.
  • Legal Compliance: To comply with applicable laws and regulations.

Information Sharing

We share your information in limited circumstances:

  • Service Providers: With trusted partners who help us with order shipping, payment processing, and website analytics.
  • Legal Obligations: If required by law, court order, or to protect our rights or the rights of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business.

Data Security

We implement technical, administrative, and physical safeguards to protect your information against unauthorised access, use, disclosure, or alteration.

Your Rights

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request corrections to inaccurate personal information.
  • Deletion: You may have the right to request deletion of your personal information in certain circumstances.
  • Restriction of Processing: You may have the right to request that we limit how we process your information.
  • Data Portability: You may have the right to receive your personal information in a structured format
  • Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, personalize your experience, and analyze website traffic. You can control cookies through your browser settings.

International Data Transfers

Your information may be transferred and stored outside of the UK. We ensure that appropriate safeguards are in place to protect your data when it is transferred internationally.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

 

9 Grafton Way,

West Ham Ind Est

Basingstoke

Hampshire

RG26 4HX

Effective Date: [10/02/2024]

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